Q: Where can I buy J_mila Beauty products?

A: We are solely based online at www.jmilabeauty.com

Q: Can I get J_mila Beauty products internationally?

A: We currently ship to the UK, US, Canada and parts of Europe.

Q: How do I qualify for free shipping?

A: There is free standard UK shipping for orders over £30.

Q: Gloss cases come in how many colours?

A: 10 colour options (Gold, Pink, Plush Pink, Red, Burgundy, Royal Blue, Turquoise, Purple, Orange & Lime Green - as seen in product photos).

Q: How do I choose my preferred case colour?

A: Select a case colour on the Cart page or at Checkout. A lip gloss case will be randomly selected if no colour is specified.

Q: How long is shipping?

A: All UK orders are shipped via Royal Mail and take 3-5 business days to arrive (where business days are Monday-Friday). International shipping takes 3-11 business days to arrive subject to customs clearance. 

Q: Can I cancel my order once it is placed?

A: Once an order is placed, you’ll need to follow our return policy for a refund.

Q: What if I input the wrong address?

A: You will be required to return the item(s) to us before we can send a replacement or issue a refund.

Q: How do I stay updated on upcoming restocks, exclusive discounts and sales?

A: Please subscribe to our mailing list on our home page.

Q: My order is missing an item. What do I do?

A: The shipping confirmation email should tell you which products are outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any concerns, please email us at support@jmilabeauty.com quoting your order number and let us know which products are missing. We will resolve the issue and ensure that you are satisfied with the outcome.

Q: Are J_mila Beauty products vegan and cruelty free?

A: Yes! Our products are vegan and cruelty-free and have never been tested on animals, nor do we allow suppliers to conduct animal testing on our behalf.

Q: What are the ingredients?

A: You can find all ingredients listed on each product page.

Q: What are the dimensions of the lip gloss case?

A: 8.3 x 3 x 3cm

Q: How big are your candles and wax melts?

A: Our candles are a 8oz pour to offer up to 60 hours of sweet decadent aroma! The wax melts are also a generous 2.5oz.

Q: What kind of wax are the candles and wax melts made with?

A: Made with 100% luxurious Rapeseed & Coconut wax blend which is completely free from paraffin, soy, palm, beeswax and synthetic additives, making it fully safe to use. It burns cleaner and slower - offering a longer lifespan to keep your home smelling absolutely delicious for as long as possible before your next restock!

Q: What are some common don'ts with candle care?

A: -Trim your wick! to prevent “mushrooming” and large flames
-Do not leave your candle unattended
-Do not burn for more than 3-4 hours
-Do not extinguish your candle with water